Free delivery all over Pakistan · Cash on delivery available

A Product By Visiontec

Return & Refund Policy

Last updated: 6 November 2026

We want you to be happy with your order. If something is not right, we are here to help.

Returns

You can request a return within 15 days of receiving your order. To be eligible:

The pouch must be unused, unopened and still sealed, in its original packaging.
You must have your order number or proof of purchase.

Because our coffee is a food product, opened or used pouches cannot be returned for hygiene and safety reasons, unless they are damaged or faulty.

Damaged, faulty or wrong items

If your order arrives damaged, faulty or is not what you ordered, contact us within 15 days with your order number and clear photos of the parcel and product. We will send a replacement or give you a full refund, and we will cover any return delivery cost.

How to return an item

Email us at info@fitdayclub.com or message us on WhatsApp at +92 324 9421576 with your order number and the reason for the return.
We will check your request and share the return address and instructions.
Pack the item securely in its original packaging and send it using a trackable courier service.

Please do not send items back without contacting us first, as we may not be able to process them.

Return delivery costs

For change-of-mind returns, the customer pays the return delivery cost. For damaged, faulty or wrong items, we cover the cost.

Refunds

Once we receive and check your returned item, we will let you know whether your refund is approved. Approved refunds are processed within 7 working days.

Cash on Delivery orders: refunded by JazzCash, EasyPaisa or bank transfer. Please share your account details and order number with us.
Online payments: refunded to the same payment method you used.

Delivery charges, if any were paid, are not refundable except for damaged, faulty or wrong items.

Exchanges

If you would like to exchange your item, contact us first. Exchanges follow the same conditions as returns.

Order cancellations

You can cancel your order free of charge before it is dispatched. Just contact us as soon as possible with your order number.

Questions

If you have any questions about returns or refunds, please contact us:

Email: info@fitdayclub.com
Phone / WhatsApp: +92 324 9421576
Address: Agrics Town, Lahore 54000, Pakistan

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